4/18/2017 I just got off the phone with Traci and I wanted to let you know how awesome your front/telephone sales people are. We are a brokerage company here in Vacaville, and we needed glass cut for a new cabinet (50 1/4 x18 1/4) to protect it so that we may place a Keurig coffee maker & coffees on the top. I realized that this was not a big job but wanted to get a couple of different quotes to present to my boss. I was also trying to stay local so the first two companies that I called were here in Vacaville. Their phone service was not at all professional so it made me wonder what the final product would be. When I called your company, Traci answered the phone very professionally and was so helpful answering all of my questions and making helpful suggestions since it was obvious that I had not ordered glass before. When I called back the second time I spoke with Dee Dee and received the same kind of service that I had experienced from Traci.
All in all I emailed and spoke w/Traci several times and each time the service from her and Dee Dee was excellent.
Also, the turn around time was very quick even though the job was very small.
Thank you so much, I will definitely use your company again and refer you to others. Linda S.
1/7/2017 Excellent work done by Jason of Acme Glass on my home in Fairfield. Two almost non operational patio doors at this residence and Jason spent time getting them to operate like new. Very pleased with the customer service of Acme Glass especially Jason who was on time as promised and delivered two fully functional patio doors. Jon M.
12/1/2016 This is as good as it gets. The office staff was super professional and called us to confirm our appointment and who would be arriving. The technician arrived to look at two windows I thought would be a nightmare to fix (they are lift up windows and the rail sliding part had fallen out) well he popped out both windows and fixed it on the spot and did not charge us!!! He also looked at and fixed another window that the builder had left duct tape on the inside and fixed that as well no charge! I can't thank him enough.
We are going to have them replace our walk-in shower door and I can't wait to see how it looks.
Great company and highly recommended. Hidden Brooke M.
Acme glass is my go to for mirrors, screen doors, and glass. The staff is very helpful and have plenty of options to choose from. Pricing is really reasonable too. My most recent experience Jason installed new bathroom mirrors. He's super friendly and works really fast. He also fixed my closet door and measured for a new screen door and explained the two types of screens they offer. He did great work and was really pleasant to talk with. I would recommend this company!
My experience with Acme Glass Co was wonderful. I was greeted with tremendous customer service, prompt, professional and courteous installation of my windows, and all at a price that beat their competitors and worked within my family's budget. Wow!
My wife and I needed to replace a few windows in our home and do it quickly before the grandparents arrived for my son's second birthday. I called up several window replacement companies I found on Yelp. Many of these companies quoted me an outrageous amount for the windows and services desired; however, Acme was an exception. When I called I was greeted by Traci. She was very attentive, kind and considerate and worked with me in providing me with a reasonable estimate for the windows, reshuffled the appointment for the measuring estimate and installation to meet my personal needs -- we needed to schedule the appointments, so they did not overlap with my son's nap time -- and assured us that installation would happen before my son's birthday.
After the measurements were taken, Traci worked with me on pricing to make sure that it worked within my family's budget. Later she called me up to ask if I had wanted early installation of my windows -- I was to receive installation two days earlier than first promised -- I was elated.
On installation day, Jason came on time, worked diligently and courteously for several hours, made sure I was satisfied with the installation and answered any questions I had about the windows. His work was second to none -- everything looked perfect. I was so impressed with his attention to detail and his professionalism. When Jason completed his work, he cleaned up after himself and left with a smile.
I was extremely happy with Traci and Jason, and with my experience working with Acme. Acme provided me with new windows at a price that beat others on Yelp, and performed it all professionally and with an eye towards satisfying their customers. Thank you! Mark Y. – Hercules, CA
July 17, 2017 Hello,
I would love to tell you about my amazing experience today with your associates Traci and Jason.
I worked overnights last night and got home early this morning. I called and spoke to Traci and asked her if there was ANY way we could push out the appointment to the latest time.
She said I can guarantee. Then I asked well is it possible to see if the later appointment wants to switch? She made a few calls and made it work for me!
Jason came about 3:30pm which was awesome!! He came in and was very polite and professional. He worked quickly and clean.
Just wanted you to know you have a great team!!
I want to take a minute to thank all three of you for being such a pleasure to work with. You guys were thrown so many curve balls then in-turn were asked to over perform which you guys did AND without complaint I must add. Your professionalism and quality workmanship goes without notice; I look forward to working with your team in the future…thanks again!!
All the best, Jason Diaz, Vice President
-SSW Construction Corp-
06/03/2016 Jason Watrous arrived early and assessed the patio door and advise me that the foundation shifts causing the door to go up and down. He advised that the door would need new rollers and the top of the door would need to be shaved down. He told me that one of the ladies in the office would contact me with an estimate.
06/20/2016 - Jason arrived timely. He is very knowledgeable about patio door repairs and took the time out to explain what needed to be done. He explained that the current rollers were plastic and that the new ones would be steel. He explained that the foundation had swollen up causing the top of the door to get stuck in the track. While doing the repairs one of my neighbors stopped by who is having the same problem with their patio door, he again took the time to explain the process and what causes the problem. He gave my neighbor a card and told him to call the office to schedule an appointment and he would be glad to come out and take a look at their patio door. Jason demonstrated excellent customer service skills.
I would highly recommend ACME Glass to family and friends.
I’m writing to say I was so pleased with the service the two women in the office gave helping me get my screen and windows replaced. Also, I would like to say it was a job well done from the installer who came and installed my windows. He was fast, efficient and very clean and clean is one thing that I do appreciate when I‘m having work done on my house. I just like to say I would highly recommend this company to anyone in the future. Thanks Acme Glass. Dante T.
The customer service is awesome, this company is honest and works very quickly. I called to get my double panel patio glass repaired and they sent a guy out the next day to measure the glass, then they ordered the glass which only took two days to be shipped, so the whole process took 3 days and my glass was fixed. If I am ever unfortunate again to break any glass around here, I will definitely do business with them again. BTW the cost was under $385 for the installment and the glass replacement. Breonna B.
A Lovely Job! Talked to Tracy to say what a great job Andrew and Rick did yesterday replacing a window at our home. They came when they were scheduled, very presentable and professional young men, and cleaned up afterward. We've always used Acme for our glass needs and this is one of the reasons. Even coming by the shop last Thursday was a pleasant experience. Thank you! Marlowe and Lou Ann O.
We used Acme Glass to order our home windows and found them to be a very prompt, friendly and trustworthy company. The office manager DeeDee is very knowledgeable about their products and helped in our window selection. They also took the time to ensure that we were happy with our windows and were satisfied customers. We had a great experience with Acme Glass and will definitely use them again! Amy W. - Vacaville
I am very happy with your work and would highly recommend Acme Glass. Pricing is reasonable. Installation was fast and appointments are easy to make. The lady who receives calls is very nice and returns the phone calls. Overall, they are professional and highly recommended. Harold E.
Just want you to know that your service tech, Jim is top notch! He serviced my home shower door like new again. He is a keeper in my book of employees. He will be an asset to your company for many years to come. Sincerely, David W.- Benicia
Jason installed my door today and, as per his instructions, I haven't used it. But I like the appearance very much and I'm sure it will live up to my expectations. Both Jim, who did the measurements, and Jason were very efficient and professional. I can confidently recommend your company to friends. Margaret E.
Mike and crew just finished up the glass replacement in our home. It is great having clear, lowE glass now. Most of the old window glass was failing.
I wanted to let you know what an asset Mike is to your company. I usually do most all projects myself, but glass replacement was something I could not do. After my initial meeting with Mike, I did not bother getting a second or third estimate as I was most pleased with Mike's knowledge and attitude. Another company may have been cheaper (I don't know), but I felt comfortable with Mike and Acme Glass. It has been a pleasure dealing with Mike and Acme Glass. Mike's whole crew was courteous and professional.
Thank you.Brian H.- Fairfield
I just had a slider door installed by Acme Glass and I couldn't be happier. Mike and Jason did a fantastic job! The work area was cleaned up and Mike explained the warranty of the slider to me and my wife in detail. They arrived on time and made the job look easy. I will be using them again and referring them to anyone that needs windows installed at a good price and with quality craftsmanship. Harold P. - Fairfield
Acme Glass is the best!!!! I believe the owners are extremely professional and they are an established company and I will refer as many people as I can. Their work and work ethics are beyond compare. Fair prices and great service. Thanks for doing an excellent job. Judy S.- Suisun
Purchased 3 sliding glass doors with embedded blinds. Acme Glass was prompt, responsive and professional. Defintely recommend. Tim O. - Dixon
I recenty hired Acme Glass Company to install a frameless shower door in my new bathroom. The quality and service were impeccable. I would not hesitate to recommend Acme Glass Company to my family and friends. PhoeAnn A. - Cordelia
Acme did a replaced window for us and 2 window screens. We are also going to do a shower enclosure next. I would recommend them to friends. Fair prices and do a good job. C. Cisneros -Suisun City
I was so pleased with the work that I have had done by Acme Glass. They are so
professional and meet their deadlines as promised. They have installed two windows in our master bedroom which work wonderful and look fantastic. They have installed two screens on my front and back door which work amazing. I was very impressed with the service and products that they provide. I would recommend them to anyone in need of windows or screens. They deliver what they promise, quality products and service. Thank you for providing what you promised. Service is very important to me and you met my expectations.
Sue M - Dixon
We are extremely happy with our pet door purchased and installed by Acme Glass Company. I'm a really picky person and I think the door is of the highest quality. I should also mention that Acme Glass is a company you can count on for excellent workmanship and integrity. Our little Yorkie needed no training to use the door! All it took was for us to show her how it worked. It saves so much time and effort. No need to go to the door for a patiently waiting pooch. We couldn't be happier. Acme Glass deserves its reputation as the best glass company in Solano County.Darlene F.
Thank you for the very professional and courteous young man, Andrew, who installed our new sliding screen door. He did a really great job and the screen door is a vast improvement over the old one. Thank you again. Franklin C. & Shirlee P. - Fairfield
I have used ACME glass several times. They installed a shower enclosure and did retro fit windows in my home. Both times they were here on time and did the job with no problems. They cleaned up everything and answered all questions my husband had. We are very happy with their work and will be using them again!!! Angela M. - American Canyon
Thank you for your professional service and quality installation. We are very pleased with our new shower. Gina - Rio Vista
I lived and worked in the Fairfield area for over 25 years and used Acme Glass for all my window needs. I have had them replace the glass in a 10ft plate glass window that the seal broke in and replace a complete sliding glass door in a rental home I own. Scott and the crew at ACME always do great work and I can count on them giving me a good price for the work. I recommended them to one of my friends Fred in Walnut Creek when a bird flew through his large window. He had Acme do the work and told me they did it at half the price he got from the Walnut Creek company he got an estimate from. After this referral I referred them to my sister and they replaced their whole house of windows... they could not be happier with their windows which is good because I never want to refer anyone who doesn't do great work. Keep up the great work Acme Glass. Sue S. - Fairfield
Acme glass in Fairfield, Ca. recently installed new replacement vinyl windows in our home. They are the BEST, from the office staff to the installers. Their service was EXCELLENT, as well as the value and workmanship. They sent out professional installers who knew what they were doing. Our whole house was completed in one day. They did superior work and there was no clean-up or touch up required of us at all after they left. We 100 percent recommend Acme Glass on Martin Rd. Fairfield, Ca. Thanks for such a great job! Kathleen C - Fairfield
We are first-time customers that are very satisfied with Acme Glass Company's service, the quality of the materials (new sliding screen doors + new rollers on a very large & heavy sliding glass door) and the friendly/professional employee (Mike) who performed the installation work. We live in the rural region of Napa County and appreciate the willingness of a business to bid a job that is "out in the country". I am happy to recommend Acme Glass Company to others and will use their services in the future for other home applications.John G. - Napa
Thank you for your world class service today, 11/14/12, as we dealt with an early morning break in. Your professionalism and efficiency was greatly appreciated.
Best regards. Betty T. - Fairfield
You recently completed repairs on the 34 patio door screens on my porch. I would like to commend your service man Mike. He reviewed each screen suggesting what was needed. He was courteous and thorough, very business like. Thanks for sending him out. Cecil
I wanted to send an email to your company stating how impressed we were with your customer service and technical skills. We selected you randomly from a list of local companies, and couldn't be more pleased with our choice. You sent out your technicians same day to provide a quote, the overall process was quick, and best of all it was very affordable. After reviewing the quote we requested next day service, and not only did you accommodate our schedule you arrived first thing in the morning well before our customer rush period. Your technician Mike was very friendly and proficient in his work. He left us with a fine tuned and very professional looking store front door. Once again we couldn't be more impressed by your company and it's employees.
We definitely plan to let other people in the local community know how great you are!
Paul Colucci, Manager
ART Computer Maintenance & Repair
Acme Glass Co.'s professional installers came today. They did a great job replacing our store front window as well as our door handles. They worked fast and efficiently. We would definitely recommend Acme Glass Co. to anyone requiring this service and want the job done correctly. Home Show Today - Fairfield
I just wanted to thank you for the work done on my home today. The installers were very nice and personable. In fact, I was impressed with every contact that I had with your business and will contact your business should any need arise in the future. David
Per a friend's suggestion, I selected Acme Glass to install windows in my bedroom. I had to wait a little longer then from another company I called on, but it was well worth the wait. The entire experience with Acme Glass was optimal. I was treated very nice by all the employees - they were very professional, kind, knowledgeable and personable. My windows are beautiful - They left no mess in my home whatsoever - I will definitely use this glass company again - wouldn't go anywhere else! Mary Ellen
Dear Mr. Scott Robinson,
I wanted you to know that your employee, Mr. Larry Robinson, was prompt and professional. Again, I thank you for the wonderful service. A Satisfied Customer, Nannette
Dear Mr. Robinson and Acme Glass,
On behalf of the eighth grade at Holy
Spirit School, I would like to thank you for the amazing discount that you gave us on the glass that we purchased for our class project.
We had a wonderful time making our stained glass, and our class made a lot of money for our school. Enclosed, please see a few of the projects that were completed.
We thank you for supporting our School, and wish you and all of your employees a blessed and Happy New Year!
Thanks again For your Kindness,
8th Grade Teacher, Holy Spirit School
On behalf of Brookfield Homes, we want to thank you for your
wonderful contribution to the Mission Solano Bridge to Life Center. Because of
your generosity, hard work, and compassion, especially during these difficult
economic times, many homeless families will now have a roof over their head this holiday season.
Thanks again and happy holidays to you and your family!
Brookfield Bay Area Builders,Inc.
John Ryan, President and Steve Holmes
We had Acme Glass come out and do a screens for several of our windows. They fixed some sub-par work from another company and fabricated some additional windows. The service was exceptional, everything from phone calls to final installation was smooth and professional. We would not hesitate to recommend them to anyone!
ACME Glass Company installed our windows in our house. The work was completed professionally and in a timely matter. Their attention to precision was greatly acknowledged and appreciated. We communicated the type of windows that would be most beneficial for our area. Example, we had picture windows installed to enhance our outdoor views. We were very impressed by ACME GLASS. Cathy B.
Your company recently installed new, dual-pane windows in our home. Dee Dee worked with me to identify the best product and settled the price and installation dates. Mike and Kelly came the first day of installation; Junior joined the team on the second day.
Employers usually only hear about their employees when theres a complaint. This time youre hearing about customers who are delighted not only with the product, but also with Dee Dee and with the team who spent two days in our home.
Dee Dee is professional, informative, responds quickly to information requests, and has a great telephone presence. I know her socially as well, and her in
person personality transfers very well over the phone and via email. Excellent choice when you hired her!
The installation team members were a perfect combination of professional, personable, humorous, and very efficient. While there was usually a quiet banter going on among them, their productivity didnt miss a beat. It took them about 30 seconds to conclude that we also had good senses of humor, so we were included at appropriate points. With the exception of the necessary hammering, the men worked quietly and respected our home as their home, or even better.
done an excellent job selecting the right people to represent your company. We
recommend making sure you hang on to them.
Best regards, Marti & Phil S. - Benicia
Thank you Dee Dee
and Acme Glass for your donation of mirrors for Mr. Aldridge's class. We really appreciate it!
Fondly, Kristen & Julie
To: Owner, ACME Glass
The purpose of my letter is to commend you and
your staff for the outstanding service and assistance that I have received from your business. Mike installed the glass in our garden window. When it was noted that there was a minor defect in the glass that was ordered, your office was notified. I didn't know what kind of a response I would get. The appropriate action began immediately to order another piece of glass for our garden window. I was relieved even though I had been told that your business stands behind it's work. My wife and I are very impressed. Everyone was courteous, professional, patient, and friendly. Mike, Ms Deedee Ada and Ms Carus are clearly an asset to your business. Everyone has a positive attitude and make doing business with your company a pleasure. I would be remiss not to mention the meeting and greeting office manager, Honey, and her new trainee, Charlie. Honey runs a "tight ship."
Hi Mike, I appreciate you and Junior being on time and all your hard work, from start to finish. The windows look great and I'll be proud to show them off to friends and family. I'll make sure to recommend Acme glass to anyone who ask.
Thank you very much !! Santiago
Thank you Acme Glass for the mirror donations. Mr. Aldridge's 5th grade class.
Nelda Munday Elementary
(the letter was signed by all the 5th grade students)
I used to go to Acme Glass back when Scott's old man was running the company in the 70's. I've always been treated like family there, and though I've never replaced all my windows, they have helped me out with lots of little glass, window and door projects that I've had over the years. I think they are the only full servce glass shop in the area, and even if they aren't, I wouldn't go anywhere else anyway. I highly recommend giving them a call.
I would highly recommend ACME Glass to install your windows. The work is professional
and precise. They are informative and worked with us to pick the right windows
for our house. The windows are fantastic! We have already noticed the savings
from our energy efficient windows. Thank you. Kitty B. - Cordelia